Frequently Asked Questions
Below you will find a collection of questions that we feel are extremely helpful.
How Do I Make an Appointment and Access Services?
For first time appointments, we have Open Access Walk-In hours available from Monday through Thursday, 8:00am to 11:30am at our 440 Amherst Street, Nashua location. After you have your initial evaluation and it’s been determined that we have the appropriate resources to meet your needs and we assist with your benefits review, you will receive your follow up appointment to begin treatment.
What Do I Need to Bring with Me to My First Visit?
Please bring your insurance card(s) and any applicable insurance co-pay. In addition, please bring the name and addresses of previous treatment and medical providers because you may be asked to sign a release of information for previous treatments. A list of any current medications would also be helpful.
What Can I Expect to Happen During My First Visit?
When you walk into our facility at 440 Amherst Street during Open Access Walk In hours, you will check in at the front desk, complete registration with an application for services and be given paperwork to fill out. This may take about 15 minutes. Then you will meet with a Therapist who will complete a comprehensive evaluation, which will take between one hour and an hour and one-half. He/she will gather a detailed history, current assessment of your symptoms and level of functioning. This evaluation will help the Therapist develop a starting point for your treatment with us to help you reach your desired outcomes. You will also meet with a Benefits Specialist to assist you with understanding your current insurance benefits, and who can assist you to apply for benefits you may be eligible for. The first visit takes about 1½ to 2½ hours in total, so please plan accordingly. If you are coming in for services for your child, the child must be with you during the intake evaluation.
How Often Will Appointments Be Scheduled?
For some people, weekly visits may best suit their needs. For others, additional support services may be recommended for more comprehensive care. Treatment may also include visits with one of our medical providers to help manage symptoms and enhance recovery.
Will I Continue to See the Same Therapist That I Saw for My Intake?
Not usually. You will be assigned to a staff member who is best suited to meet your or your family’s particular needs.
What If an Emergency Occurs after Hours?
We have staff on call 24/7 to deal with emergencies. Call 1 (800) 762-8191 and leave a message as instructed. Your call will be returned within 15 minutes. GNMH staff will discuss the emergency, develop a crisis plan, and, if needed, coordinate for you to be evaluated in person in our office, by a mobile crisis team, or at your local emergency room. For life threatening emergencies call 911.
Will My Health Insurance Pay for My Services?
Nearly all the services we offer at GNMH are covered by health insurance. We have contracts with most area health insurance plans, including New Hampshire Medicaid and Medicare. We will inform you of any co-pays, deductibles or other costs for which you may be responsible. Our intake specialists can assist with questions regarding insurance and any financial questions you might have.
Will My Records Be Kept Confidential?
There are very strict Federal and State laws and regulations designed to protect the privacy of healthcare information and how it can be shared. GNMH carefully adheres to these standards.
Can I Look at My Records or Ask to Have Them Released to Another Party?
You have a right to look at or request a copy your records. You will need to provide written authorization for any records to be released to you or another person by completing and signing GNMH’s Release of Information form. There is no charge to have your records sent directly to your doctor or another treatment provider. If you request your records be released to you or to someone other than a treating health care provider, there may be a processing fee. You can find out more when you contact Medical Records at (603) 889-6147. Please give us 7 to 10 business days for processing upon receipt of request.
What If I Feel Concerned That I’m Not Getting the Services I Need?
The first thing to do is to talk to your provider. Our providers are here for you and welcome your questions and/or concerns. Behavioral health treatment is a partnership between you and your provider(s) and it is best to clarify and address any concerns you have as soon as possible so that you can reach your desired goals. If you are unable to resolve the issue directly with your provider, you may ask to speak with their supervisor or the program Director. Concerns that cannot be resolved at the program level will be referred to the Quality and Compliance Department.
Where Can I Find a Support Group?
Please speak to your provider and ask about groups being offered at GNMH that may be appropriate and of interest to you. We may also know about and be able to refer you to other groups in the community.
How Can I Get More Information on Your Programs and Services?
Please visit our Services page to learn more about the services we offer. Feel free to download and print out our brochure explaining our general services.
I Am a Provider of Mental Health Services and I Wish to Refer Someone to One of Your Programs or Services. Who Should I Contact?
You should call our Intake Department directly at (603) 402-1574.
Can I Receive Just Medications?
GNMH does not provide medications only as a service. Research shows that a combination of methods usually produces the most benefits for mental health issues. Not all situations require medications and sometimes it is desirable to receive talk therapy and / or other supportive services as your primary treatment, depending upon your needs.
Do You Offer Suboxone?
Our Medically Assisted Treatment options for substance misuse currently consists of short-term Naltrexone and Vivitrol. When prescribed these medications, participation in individual therapy, and/or substance use group therapy is required.